Our Impact 2020 – 2021

Community Development and our Response to the Pandemic


Local residents supported

with food, IT equipment, wellbeing packs, befriending, or emergency grants for food or bills

Keeping people connected to each other and to the support they need throughout the crisis has been our priority. 

We have played a vital role in the Coronavirus community response by recruiting volunteers, developing partnerships and coordinating action to support the community through this time.


Advice and helpline booklets delivered

to homes in Southmead

We quickly changed our delivery models to respond to the pandemic – we moved all our classes and support to phone or online based sessions.   

We became an emergency response hub working in partnership with Bristol City Council, the Affinity GP Network, and St Monica Trust, as well as with our local schools and health centres.


Residents received 1-1 support

via the phone & doorstop deliveries

What we did this year:

  • Set up a Coronavirus Community helpline in partnership with the NHS Bristol, North Somerset and Gloucester Clinical Commissioning Group and Bristol City Council. We have taken on 2616 referrals, with 2236 going on to receive one-to-one support from our staff and volunteers
  • Launched new projects including a hot meal delivery service, getting free tablets or laptops to the digitally isolated, a mobile community library, and moved all our wellbeing and support classes to online and free of charge – with a total of more than 8200 visits


Callers from our response line

referred on for support

What we did this year:

  • Supported young people with one-one sessions, activity packs, 45 online sessions, and detached work
  • Completed a community-wide door knocking and phone based outreach campaign across our area; we talked to people about how the pandemic has affected them and the role they would like the Trust to play
  • Supported residents to start up 7 new groups run by more than 13 volunteers: Couch to 5k; gardening; a weekly card playing group; poetry; walking; and creative writing


Visits online

to 217 free wellbeing classes

Viv’s Story

Viv was always a very active person who went out and saw friends and family a lot.

When lockdown happened it changed her life completely and she became anxious, isolated and lonely.  At the same time she unexpectedly lost her life-long friend which left her with a “terrible void”.

Viv was visited by us and asked for support.