Key duties 

1. Volunteer Coordination & Support

• Coordinate the end-to-end volunteer journey, including recruitment, onboarding, induction, training, and ongoing support.  
• Provide day-to-day support to volunteers, ensuring they feel welcomed, valued, and connected. 
• Ensure each volunteer has a support package appropriate to the complexity and responsibility of their role, offering regular one-to-one and/or group supervision where appropriate. 
• Maintain regular communication with volunteers through meetings, check-ins, newsletters, and updates. 
• Work collaboratively with staff teams to identify volunteer needs and match volunteers appropriately. 
• Work collaboratively with volunteers and our Learning and Wellbeing programme to support volunteers with personal development plans, training opportunities, and to achieve their goals. 

2. Volunteer Recruitment and Community Engagement

• Promote volunteering opportunities through local networks, outreach, events, and social media. 
• Strengthen relationships with local partners to widen the reach and diversity of volunteers. 
• Develop accessible role descriptions that reflect Trust values and community needs. 

3. Systems, Data and Quality Assurance

• Maintain accurate volunteer records, training logs, agreements, and safeguarding information using Trust systems.  
• Monitor volunteer activity, gather feedback to support evaluation and reporting. 
• Contribute to the continuous improvement of volunteer processes, documentation, handbooks, and policies.  
• Regularly attend reflective practice. 

4. Volunteer Engagement, Recognition and Culture

• Coordinate volunteer appreciation activities, events, and communications. 
• Support a positive volunteer culture by championing inclusion, wellbeing, and Trust values. 
• Facilitate opportunities for volunteers to share feedback, ideas, and lived experience. 

5. Safeguarding, Wellbeing and Best Practice

• Ensure volunteers work safely and confidently, escalating concerns appropriately.  
• Promote a trauma-informed and person-centred approach that aligns with our organisational values. 
• Work with staff to ensure volunteers receive appropriate training, support, and supervision. 

6. Cross Team Collaboration 

• Work closely with staff to coordinate volunteer roles across Trust services. 
• Participate in team meetings, reflective practice, and organisational development activities. 
• Represent the Trust positively within the community and at events. 

General Responsibilities: 

All staff at are expected to: 

• Follow all Trust policies, procedures, and safeguarding requirements. 
• Model our values: Positivity, Integrity, Excellence, Welcoming, Entrepreneurial. 
• Work proactively, use initiative, and collaborate well with colleagues and the community.
• Maintain confidentiality, data protection standards, and a safe, inclusive environment. 
• Take part in training, development, staff meetings, and occasional evening/weekend work when required. 
• Carry out any other reasonable duties to support the organisation. 

Return to job advert HERE

• Experience coordinating volunteers or delivering volunteer-led services. 
• Experience developing volunteer training, recruitment or engagement activities and processes to support the volunteer journey. 
• Strong relationship-building skills with people from diverse backgrounds. 
• Understanding of safeguarding (adults and children) and the ability to follow procedures. 
• Understanding of the complexity, the reasons why someone might want to volunteer, and the ability to recognise suitability for roles. 
• Ability to contribute to the design of volunteer programmes and roles.  
• Ability to manage multiple tasks, prioritise effectively, and meet deadlines. 
• Good understanding of confidentiality, data protection, and GDPR.  
• Confident digital skills (Microsoft 365, CRM systems, forms/surveys). 
• Experience of project reporting. 
• Excellent communication skills – written, verbal and interpersonal. 
• Ability to work both independently and as part of a team. 
• A positive, solutions-focused and inclusive approach. 

Return to job advert HERE

• Knowledge of Southmead and the issues facing residents.  
• Experience in community development, wellbeing, youth, health, or similar sectors.  
• Experience using volunteer management or CRM platforms.  
• Understanding of the voluntary/community sector in Bristol.  
• Knowledge of asset-based approaches, inclusion practices, or trauma-informed work. 

Return to job advert HERE