CLOSED: Customer Experience Assistant


We’re looking for a Customer Experience Assistant, a vital role in our front of house team to make sure every visitor to the Greenway Centre gets exceptional customer service. You will be the friendly face and first point of contact for visitors, customers, project participants, gym members, staff, and site tenants.

Location: Greenway Centre and Southmead Adventure Playground, Bristol BS10

Salary: Hourly rate of £11.16

Contract type: Permanent

Hours: 17.5 hours per week, Monday and Friday –  16:00 – 21:00,  Saturday – 08:45 – 17:45. Frequent opportunities for overtime on weekdays and evenings

Holiday: 33 days annual leave (inclusive of Bank Holidays) pro rata

Benefits: Occupational pension, free membership to Greenway Gym and classes

Contact: For more info or to arrange a chat contact Mark Lemon, email: or tel:  07886826228

How to apply: Please email a CV and a supporting Cover Letter (one page) to

Deadline: 09:00 – Monday 14th August 2023.  Interviews will be held the following week.

About you

  • You will be an excellent communicator and multi-tasker
  • You will able to think-on-your-feet, problem solve and be eager to learn new things
  • You will be comfortable working with IT and inputting information into a database
  • You will enjoy working with a diverse group of people, building relationships and providing great customer service
  • You like being physically active and taking on a variety of tasks and responsibilities throughout your working day
  • You will embody our values of: Positivity – Integrity – Excellence – Welcoming – Entrepreneurial


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About us

We’re Southmead Development Trust, a charity made up of staff, volunteers and residents who work together to achieve our vision of a thriving community. We improve health, wellbeing, local pride, and employment. We bring business and investment to the area.

Our sites – Greenway Centre and Southmead Adventure Playground—are much-loved local venues that provide inspiring spaces for events, meetings, training and business.  We run or host an exciting programme of events ranging from conferences and sporting events, to creative writing, dancing and pantomimes.  Customers enjoy a fun, welcoming community with a large café and newly refurbished gym.  So much more can be done to maximise and continually diversify the use of these spaces.

We coordinated a massive local response to the pandemic and our role in the community become more essential.  Now we need to continue to rebuild activities and events across our sites and to welcome new visitors.

We are committed to building a staff team which represents the diverse community we work in.  We encourage and welcome applications from all backgrounds.  We are a Disability Confident employer.  Please tell us if there are any reasonable adjustments you would like us to make when you attend for interview or start work with us.