Key Responsibilities:

Service Delivery

• To work holistically with participants one-to-one and in group settings to support wellbeing, health, learning and employment, using a person-centred, compassionate, and trauma-informed approach.
• Effectively manage a caseload of participants using solutions focused brief therapy, motivational interviewing.
• Carry out detailed assessments and collaboratively create individual support plans with participants.
• Signpost and refer participants to appropriate services and activities to best support holistic health
• Identify work experience and volunteering opportunities with the trust, partners, and employers, linking participants to them when appropriate
• Support the design, development and delivery of group learning and wellbeing activities
• To attend and actively participate in monthly one-to-one line management, including engaging in the monitoring and review of performance targets and training needs.
• To engage with regular reflective practice to support work with participants and support practitioner wellbeing
• To work with the Learning and Wellbeing Manager and Designated Safeguarding Lead to ensure the safety and wellbeing of participants, following Trust policy and best practice.
• To attend regular team meetings, utilising the skills and experience of the broader team to ensure the best support for participants
• To work to key performance indicators
• To work with the Wellbeing Service Coordinator to ensure the smooth progression of referrals

Reporting and Quality Assurance

• Manage confidential information and storage of information accurately and in a timely manner using database, excel, word, Office 365 and any other systems and processes
• To support Learning and Wellbeing Manager and submit regular, monthly reports including data, feedback and case studies to support internal and external reporting requirements
• To work with the Wellbeing Service Coordinator to ensure case files are complete and up to date, including confidentiality agreements, outcomes, outputs and case notes
• To ensure timely and accurate recording of safeguarding issues
• To assist the Learning and Wellbeing Manager and other team members to continually improve systems and processes

General duties

• To comply with all Trust policies and procedures.
• To model and encourage our values of: Positivity, Integrity, Excellence, Welcoming, Entrepreneurial, and to fulfil the wider vision of the Trust.
• Ability to work independently and proactively to solve problems.
• To participate in training, professional development and team meetings.
• Have a flexible approach to working which will include occasional evenings and weekends
• Any other duties as and when required.

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Experience:

• In an employment, learning or wellbeing role
• Of strengths-based assessment and person-centred practice with vulnerable adults.
• And understanding of safeguarding vulnerable adults and children.
• Of service promotion through effective marketing and social media campaigns to engage partners and participants

Skills:

• To to work one-to-one with vulnerable adults affecting change.
• Excellent IT – proficient use of Microsoft Office, in particular Excel and CRM databases
• Proactive planning with the ability to multi-task and meet deadlines
• Excellent ability to manage a case load and engage participants to outcomes
• Able to proactively address problems, plan and seek pragmatic solutions
• Able to give and receive feedback constructively
• Ability to communicate with a wide range of stakeholders and service users
• Adept in working to GDPR standards and managing confidential personal information
• Adept in supporting monthly and quarterly reporting
• Adept in developing and improving processes

OTHER

• Ability to lead on your key deliverables and work as part of a team
• Personal drive for excellence
• Committed to continual professional development
• Willingness and ability to work outside normal office hours and across multiple sites.
• Knowledge of Southmead and the issues facing local residents and vulnerable adults
• Experience of supporting wellbeing, or pre-employment support or community learning initiatives
• A willingness to undertake any other duties that contribute to achieve the organisational strategic goals.
• Commitment to the charitable objectives and values of Southmead Development Trust

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• Solutions Focused Therapy or Motivational Interviewing training or qualification
• Hold an Information Advice Guidance qualification of level three or above
• Experience of project reporting
• Experience of delivering outcomes for funders
• Experience and knowledge of complex databases
• Knowledge of Southmead Development Trust’s strategic objectives
• Knowledge of asset-based working

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