Service Delivery

• To work holistically with participants one-to-one and in group settings to support wellbeing, health, learning, and employment, using a person-centred, compassionate, and trauma-informed approach.
• Effectively manage a caseload of participants using solution-focused brief therapy and motivational interviewing.
• Carry out detailed assessments and collaboratively create individual support plans with participants.
• Signpost and refer participants to appropriate services and activities to best support holistic health.
• Identify work experience and volunteering opportunities with the Trust, partners, and employers, linking participants to them when appropriate.
• Support the design, development, and delivery of group learning and wellbeing activities.
• To attend and actively participate in monthly one-to-one line management, including engaging in the monitoring and review of performance targets and training needs.
• To engage with regular reflective practice to support work with participants and support practitioner wellbeing.
• To work with the Learning and Wellbeing Manager and Designated Safeguarding Lead.
• Lead to ensure the safety and wellbeing of participants, following Trust policy and best practice.
• To attend regular team meetings, utilising the skills and experience of the broader team to ensure the best support for participants.
• To work on key performance indicators.
• To work with the Wellbeing Service Coordinator to ensure the smooth progression of referrals

Reporting and Quality Assurance 

• Manage confidential information and store information accurately and promptly using databases, Excel, Word, Office 365, and any other systems and processes.  
• To support the Learning and Wellbeing Manager and submit monthly reports including data, feedback, and case studies to support internal and external reporting requirements.
• To work with the Wellbeing Service Coordinator to ensure case files are complete and up to date, including confidentiality agreements, outcomes, outputs, and case notes.
• To ensure the timely and accurate recording of safeguarding issues.
• To assist the Learning and Wellbeing Manager and other team members to continually improveg systems and processes.

General Responsibilities  

• To comply with all Trust policies and procedures. 
• To model and encourage our values of: Positivity, Integrity, Excellence, Welcoming, Entrepreneurial, and to fulfil the wider vision of the Trust.  
• Ability to work independently and proactively to solve problems.
• To participate in training, professional development, and team meetings.
• Have a flexible approach to working, which will include occasional evenings and weekends. 
• Any other duties as and when required.

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• Skills and knowledge around employability organisations and support pathways.
• Skills and ability to work one-to-one with vulnerable adults to effect change.   
• Excellent IT skills – Excel (particular proficiency), Microsoft Office, and CRM databases .
• Experience in an employment, learning or wellbeing role.
• Experience of strengths-based assessment and person-centred practice with vulnerable adults.  
• Experience and understanding of safeguarding vulnerable adults and children.   
• Experience of service promotion through effective marketing and social media campaigns to engage partners and participants.
• Proactive planner with the ability to multi-task and meet deadlines.
• Excellent ability to manage a case load and engage participants to outcomes.
• Able to proactively address problems, plan and seek pragmatic solutions.
• Able to give and receive feedback constructively. 
• Ability to communicate with a wide range of stakeholders and service users.
• Adept at working to GDPR standards and managing confidential personal information.
• Adept at supporting monthly and quarterly reporting.  
• Adept in developing and improving processes. 

Other

• Ability to lead on your key deliverables, and work as part of a team .
• Personal drive for excellence .  
• Committed to continual professional development.
• Willingness and ability to work outside normal office hours and across multiple sites.  
• Knowledge of Southmead and the issues facing local residents and vulnerable adults. 
• Experience of supporting wellbeing, or pre-employment support or community learning initiatives. 
• A willingness to undertake any other duties that contribute to achieve the organisational strategic goals.  
• Commitment to the charitable objectives and values of Southmead Development Trust.  

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• Solutions Focused Therapy or Motivational Interviewing training or qualification .
• Hold an Information Advice Guidance qualification of level three or above.
• Experience of project reporting.  
• Experience of delivering outcomes for funders.  
• Experience and knowledge of complex databases.  
• Knowledge of Southmead Development Trust’s strategic objectives. 
• Knowledge of asset-based working.  

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