Key responsibilities  

• Manage incoming Exercise Referral forms and ensure accurate processing. Manage and develop the Exercise Specialist service.
• Conduct initial and follow-up consultations with referred clients. 
• Deliver one-to-one exercise referral sessions, including program design and session facilitation during shift hours. 
• Lead group exercise sessions tailored to special populations during scheduled shifts. 
• Lead our Young Gym service and supervise the weekday Young Gym period. 
• Perform general gym floor duties, enhancing member experience through inductions, facility tours, personalised programs, and ad-hoc support. 
• Maintain high standards of cleanliness and hygiene across all gym areas. 
• Assist in the planning and delivery of fitness campaigns and member engagement events. 
• Work with the Health and Fitness Manager to develop new income streams and grant funding opportunities. 

General Responsibilities  

• Follow all Southmead Development Trust policies and procedures. 
• Actively demonstrate and promote our values – Positivity, Integrity, Excellence, Welcoming, and Entrepreneurial.
• Work independently and take initiative to solve problems. 
• Engage in training, development, and team activities. 
• Support a safe, inclusive, and respectful environment. 
• Collaborate effectively across teams and with the community. 
• Be flexible to work occasional evenings and weekends. 
• Carry out other duties as required to support the Trust’s work. 

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• Level 3 personal training qualification. 
• Level 3 exercise referral qualification. 
• Experience of working with children and young people 
• Experience working with vulnerable adults/older people 
• Experience of working within a gym or leisure facility. 
• Comfortable with CRM systems and IT, particularly Microsoft Outlook and Excel. 
• Self-disciplined, able to work independently, and proactive. 
• Organised and punctual. 
• Able to motivate and inspire others, bringing energy and positivity. 
• Confident and empathetic communicator with experience of working directly with people. Experience in customer service with an adaptable communication style for a diverse customer group. 
• Strong Health and Safety awareness and ability to follow, scrutinise, and develop risk assessments. 
• Team-working skills – flexible, collaborative, and supportive. 
• Understanding safeguarding practice and knowledge of the issues facing vulnerable adults and children.  
• Understanding of data protection principles

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• First aid at work.
• Group exercise experience.
• Working with special populations.
• Experience in community work or the voluntary sector.
• Understanding of charity work and fundraising.

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