Key responsibilities

Front of House Duties:

• Cover Front-of-House duties in an efficient, professional, and courteous manner to ensure all visitors are warmly welcomed.
• Build and maintain positive relationships with visitors, staff, and tenants at our centres to ensure a high-quality customer experience.
• Respond to a wide range of enquiries (telephone, email, face-to-face, Social Media) professionally and effectively, and operate the till when required.
• Support the Greenway Gym by assisting members with check-in, membership sign-up, providing information about membership options and classes, and handling urgent class announcements.

 Marketing and Communications Support:

• Support the Communications & Marketing Manager to creating advertising to promote our spaces, gym, events, and services using social media, website and paper format.
• Work with the Communications & Marketing Manager to create content for campaigns and events using photography, video, and impactful write-ups for social media and our website.
• Support the Communications & Marketing Manager to maintain the Trust’s digital newsfeed on our website.
• Develop and deliver marketing plans for events or services within our centres.

Event Planning and Support:

• Support the Customer Experience Manager to expand the Trust’s event programme by helping to plan and organise events, coordinating ticket sales, and promoting events on social media.
• Support the Customer Experience Manager in overseeing the administration of the Customer Experience annual marketing plan and its execution.

Facility Management and Health & Safety:

• Ensure Reception area, Foyer, communal areas, and noticeboards are always maintained to a high standard, ensuring customer-facing information is up to date.
• Process payments through the cash register and handle end-of-shift cashing up.
• Be a key-holder to unlock and lock the building, ensuring security measures are followed.
• Be a fire marshal to lead fire evacuations when necessary, and adhering to health and safety policies, legislation, and regulations.

Event and Facility Support:

• Assist in the preparation of our spaces for events including opening and closing Southmead Adventure Playground & Youth Space on Sundays, and at Greenway setting up the Main Hall, and meeting rooms, with chairs, tables, refreshments, and close-down events to ensure smooth event operations.

Booking System and Customer Support:

• Manage the booking system for events, customer, staff, and visitor enquiries, to ensure all bookings are handled efficiently.
• To comply with all Trust policies and procedures.
• To model and encourage our values of: Positivity – Integrity – Excellence – Welcoming -Entrepreneurial, and to fulfil the wider vision of the Trust.
• Ability to work independently and proactively to solve problems.
• To participate in training, professional development, and team meetings.
• Any other general duties as and when required.

Return to job advert HERE

• Experience working in a customer service or sales environment and commitment to excellent customer service
• A passion for marketing and bringing in new business and customers.
• Confident in the use of digital platforms and tools including social media, Canva or Indesign, and video editing tools.
• Excellent written and verbal communication, with good literacy, numeracy, and IT skills.
• Ability to multi-task and manage competing priorities such as phone enquiries, emails, voicemails, and walk-in customers.
• A strong eye for detail and design with the ability to create marketing content that is engaging, creative, and professional.
• Ability to use initiative, solve problems, adapt quickly, and a willingness to learn.
• Enjoyment of working with a diverse group of people and building strong customer relationships.
• A personal alignment with our values: Positivity – Integrity – Excellence – Welcoming – Entrepreneurial.

Return to job advert HERE

• Experience in managing events or a marketing role.
• Experience maintaining or using booking systems.
• Knowledge of Southmead and the issues facing local residents.

Return to job advert HERE