Key responsibilities

Front of House Duties: 

• Cover front-of-house duties in an efficient, professional, and courteous manner, ensuring all visitors are warmly welcomed
• Build and maintain positive relationships with visitors, staff, and tenants at our centres, to ensure a high-quality customer experience. Respond to a wide range of enquiries (phone, email, face-to-face) professionally and effectively, and operate the till when required
• Ensure accurate data entry and regular updates within the organisation’s CRM system to maintain up-to-date contact records
• Perform routine data cleansing of the CRM system, generate reports, extract data to support fundraising, marketing, and outreach activities, and ensure the integrity and consistency of CRM information
• Sale of products and services available at Reception
• Welcome and guide NHS AWP customers who arrive at Reception

Event and Facility Support: 

• Assist in the preparation of our spaces for events:
• Open and close The Ranch Adventure Playground and Youth Space on Sundays
• Set up the Main Hall at Greenway Centre, plus meeting rooms with chairs, tables, refreshments, and close-down events to ensure smooth event operations

Booking System and Customer Support: 

• Manage the venue booking systems for events, customer, staff, and visitor enquiries independently, ensuring all bookings are handled efficiently
• Proactively propose solutions and system improvements for managing bookings and customer enquiries, based on insights gained through reception work
• Support the Greenway Gym by assisting members with check-in, membership sign-up, providing information on membership options and classes, and handling urgent class announcements

Event Planning and Support: 

• Collaborate with the Customer Experience Manager to expand the Trust’s event programme by helping to plan and organise events, maintaining guest lists, coordinating ticket sales, sourcing raffle prizes/donations, and promoting events on social media
• Welcome guests to events and ensure a positive and engaging experience for all attendees

Facility Management, Health and Safety: 

• Ensure the reception area, foyer, communal areas, and noticeboards are always maintained to a high standard, ensuring customer-facing information is up-to-date
• Process payments through the cash register and handle end-of-shift cash reconciliation
• Unlock and lock the building, ensuring security measures are followed as a key-holder
• Act as a fire marshal, leading fire evacuations when necessary, and adhering to health and safety policies, legislation, and regulations 

General Responsibilities:

• Follow all Southmead Development Trust policies and procedures
• Actively demonstrate and promote our values: Positivity, Integrity, Excellence, Welcoming, and Entrepreneurial
• Work independently and take initiative to solve problems
• Engage in training, development, and team activities
• Support a safe, inclusive, and respectful environment
• Collaborate effectively across teams and with the community
• Be flexible to work occasional evenings and weekends
• Carry out other duties as required to support the Trust’s work

Return to job advert HERE

• Experience working in a sales and customer service role
• Multi-tasking, for example, ensuring the phone is answered, responding to email enquiries, and attending to visitors
• Good numeracy and literacy skills to carry out administration duties 
• Certification and/or proficient use of the Microsoft Office package and use of CRMs, shift management, or booking systems in previous roles
• Excellent team working with very strong communication skills 
• Commitment to continual professional development 

Return to job advert HERE

Qualifications  

• Customer service 
• Business 
• Administration qualification  
• First Aid 

Experience 

• Managing events  
• Social media platforms 
• Community development 

Other 

• Knowledge of Southmead and the issues facing residents 

Return to job advert HERE