Closed: Customer Experience Assistant

February 1, 2022

Come and join our friendly front of house team at the Greenway Centre to welcome our visitors and members and to provide an exceptional customer experience.

Working with our Customer Experience Manager your role will be to assist, expand and deliver the events programmes at the Greenway Centre and Southmead Adventure Playground (The Ranch).

Reporting to our Customer Experience Manager, Claire, you will be welcomed in to a growing charitable organisation dedicated to supporting our community to thrive by offering health and wellbeing services; this includes gym membership, programmes for improving mental health, employment support, children and young people’s play, along with exciting events such as pantomines and quizzes.

Location: Greenway Centre, Bristol BS10

Salary: £19,878 – £20,681 pro rata

Contract type: Permanent

Hours: 25 hours per week, Monday to Friday (16:00—21:00)

Holiday: 33 days annual leave (inclusive of Bank Holidays) pro rata

Benefits: Occupational pension, free membership to Greenway Gym and classes

Contact: To arrange an informal chat contact Claire Wingate,

email: clairewingate@southmead.org, or telephone 0117 950 3335

How to apply: Using the ‘person specification’ as a guide, please email a one page covering letter telling us why you’d like the role, and a CV to clairewingate@southmead.org

*updated* Deadline: 08:00am – Monday 14th February.

About you

  • You will have experience working in a sales/customer service/event role
  • You can multi-task and respond to a variety of enquiries in a calm, friendly and confident manner
  • You are creative, enthusiastic and enjoy planning, developing and delivering events
  • You have exceptional inter-personal skills; you will be passionate about people, customers, community and the work of the Trust, to ensure the best possible experience for everyone who visits the Greenway Centre
  • You will have excellent IT skills and be able to pick up new systems quickly
  • You will embody our values of: Positivity – Integrity – Excellence – Welcoming – Entrepreneurial

About us

We are Southmead Development Trust, a charity made up of staff, volunteers and residents who work together to achieve our vision of a thriving community. We improve health, wellbeing, local pride, and employment. We bring business and investment to the area.

Our three sites – Greenway Centre, Southmead Youth Centre and Southmead Adventure Playground, are much-loved local venues that provide inspiring spaces for events, meetings, training and business.  We run or host an exciting programme of events which range from conferences and sporting events, to creative writing, dancing and pantomimes.  Our customers join a fun, welcoming community and enjoy our large café and newly refurbished gym.

This year has seen our profile grow and our role in the community become even more essential.  We have coordinated a massive local response to the Pandemic and become a vaccine hub.  Now we need to rebuild activities and events across our sites to bring in new customers.  This important role will help us to make even more difference.

Download > Job Description and Person Specification

Download > Job Advert

We are committed to building a staff team which represents the diverse community we work in. We encourage and welcome applications from all backgrounds.

Southmead Development Trust is a Disability Confident employer.

Please tell us if there are any reasonable adjustments you’d like us to make when you attend for interview or start work with us.